Items not eligible for Returns

1. Product that have been broken of damage by the customer

2. Product with tampered or missing serial Universal Product Code numbers (UPC).

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Return Instructions

STEP 1:

Send a Complaint

Also include pictures of the product that was delivered to info@thermocoolshowroomabuja.com as a means of evidence.

STEP 2:

Return after Authorization

Once your claim is validated, we will provide information on the most suitable means of getting the item from you.

STEP 3:

Track Return Status

We will send you a return waybill number, this will enable you to track the status of your return.

STEP 4:

Get Resolution

Upon our confirmation of the receipt of the item, we will inspect the product and if your claim be true, we will exchange the product for another, on no account do we agree to refund cash for the product, but we will do our best to exchange the product since all our product has a minimum of 1 year warranty.

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Frequently Asked Questions (FAQs)

How do I request to return an item?

Please call us on 0805 516 4707 / 0803 788 6385 or send an email to info@thermocoolshowroomabuja.com. You can also visit our physical store at plot106, Aminu Kano Crescent, wuse 2 Abuja Nigeria.

Can my warranty be voided?

Yes, a warranty is voided once an item within the warranty period is opened or referred to a technician(s) not affiliated to the manufacturer.

Do I have to return the gift when I return a product?

Yes, any free gift must also be returned.[/vc_column_text][vc_column_text]

Once return of my package is done, how long will it take to be refunded?

Depending on the complaint, a refund would be made to your Konga wallet immediately return is confirmed or refund will be made after claim on defect is validated

Why was my item redelivered to me instead of a refund?

Returned items will be redelivered to you if we cannot validate your reason for returning it. For example, a FREEZER returned for not COOLING will be tested extensively and if the claim is not validated, (FREEZE COOLING WELL) the item will be taken to our closest store for you to pick up

Can I return my item after the stated returns timeline?

You will not be able to return after 7 days but if it is faulty, it may be covered under warranty and a return can be authorized for the item to be referred to the service centre by an after-sales support team.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column]

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